Frequently Asked Questions

This could be happening due to one of the following; 

• Your emails are going to spam; double check that any emails from Simply HR are marked as Not Spam in your emails, and/or that any emails from us are added to your contacts or Safe list to avoid them going to spam in future.
• Your Jobs By Email alert is paused; navigate to your Dashboard, look under Job Alerts and check that the bell icon for the relevant alert is highlighted in blue. If it isn’t highlighted, the alert is paused and you will need to click the icon to switch the alert back on.
• Your account settings are stopping us from sending you emails. Navigate to Settings underneath your username at the top right; under the Email Subscription tab, ensure that you have switched on any email subscriptions that you wish to receive from us.
• If none of the above steps solve the issue, please email us at help@simplyhrjobs.co.uk with details of your account email address, the emails you should be receiving and the steps you have already taken to try and solve the issue.

Sign into your account, and navigate to Settings underneath your username at the top right of your Dashboard. Under the Email Subscription tab, you are able to manage your email preferences by switching on or off any of the different types of email that you wish to receive from us.

Yes; you can create an account using your existing Google or LinkedIn account. You’ll be able to select from these options, as well as the option to set up an account using your email address, when creating your account.

Please take the following steps to delete your account.

• Sign in to your account
• Navigate to your Settings
• Under the My Account tab, scroll to the bottom of the page
• Click Delete Account
• Type in the email address associated with the account
• Confirm deletion.

To reset your password, navigate to the Sign in page and click “Forgot Password”. Enter your account’s email address and check your emails for a link that will allow you to reset your password.

Please email us at help@simplyhrjobs.co.uk and we’ll be happy to help reset your password; we’ll just need to confirm some details with you to verify you are the account owner.

Yes. To change your password, take the following steps; sign into your account; navigate to your Settings at the top right underneath your username; navigate to the Security tab, and select a new password.

Job Alerts are automated alerts that you can create to ensure you never miss out on the latest jobs on Simply HR which match what you’re looking for. Whenever a new job is added to Simply HR which matches your desired keyword and/or location, you’ll receive an email notifying you of this job.

There are multiple ways to set up a Job Alert;

• Simply navigate to your Dashboard and select “Set up an Alert” under the Email Alerts section; you’ll also be able to edit, manage or switch off your existing Job Alerts using this section.
• You can also create a new alert by performing a job search as normal, and selecting “Send me jobs” at the top of the search results to receive alerts of any new jobs which match this search.
• Finally, you can also create a new alert by navigating to “Job Alerts” on the main navigation bar at the top of your account, and setting up your alert parameters from here.

Firstly, make sure that you are signed into your account, and that you have the minimum required information completed on your account (see below for full details of this). When you have found the job you want to apply for, click Apply and confirm your application, selecting “Use your Simply HR Profile”.

To apply for a job with your Simply HR profile, the below information must be completed on your profile as a minimum:

• Contact details: Name, email, home location, phone number
• Role information: Your job role, no. years of experience, and status (actively looking / open to opportunities)
• Professional experience: Minimum of 1 record of work experience completed

Yes! If you wish to save a job in your account so that you’re able to apply for it later, just select the “Save for later” option at the top of the job advert. You’ll find the job in the Saved Jobs area of your Dashboard.

If you are registering an account with us for the first time, you’ll be asked as part of the registration process if you’d like to upload a CV. Upload your file, and the information from your CV will be imported into your candidate profile, which you can check over and confirm before completing your account creation.

If you already have an account with us, log in and navigate to your Profile. Select the Upload CV option from your Profile page, select the file you want to upload, and you’ll be asked if you want the existing information in your profile to be overwritten with the information from your CV, or not.

We would really recommend that you take the time to fill in as much of your candidate profile as possible, completing all applicable sections. Providing detailed information about your career so far and your goals for the future, as well as taking the time to consider how to best showcase your skills and experience to demonstrate why you are a great candidate, will make it much more likely that recruiters will choose to reach out to you with job and/or interview opportunities.

In addition, the more information you provide up front on your profile will reduce the chance of recruiters approaching you with job opportunities that are irrelevant or unsuitable for you, based on the information they could glean from a very limited candidate profile.

For more tips and advice on best practice when creating your candidate profile, click here.

In addition to our advice above about making sure you fill in your candidate profile as thoroughly as possible, which is extremely important, we would suggest the following;

• Log into your account regularly and make sure your profile/CV is always kept up to date with your current contact details, as well as details of any new experience you have gained.
• Where possible, include a cover letter with each application, explaining why you are applying and why you would be a good fit for the role. This will help you stand out in the recruiter’s mind and demonstrate that you have taken time and care with your application.
• Create a job alert for the type of role you are searching for. This will notify you as soon as any relevant jobs are added to the site, allowing you to get your application in as early as possible.

Yes; you can upload a maximum of 3 different CV files to your profile, which you can then select from when applying for jobs on Simply HR.

To stop your profile from being visible to recruiters, take the following steps.

• Sign into your account
• Navigate to Settings underneath your username at the top right of your Dashboard
• Navigate to the My Account tab
• Under Application Preferences, switch off the “Make my Profile publicly visible to all recruiters” option.

To stop your profile from being visible to recruiters, take the following steps.

• Sign into your account
• Navigate to Settings underneath your username at the top right of your Dashboard
• Navigate to the My Account tab
• Under Application Preferences, switch off the “Make my Profile publicly visible to all recruiters” option.

When we relaunched our site in March  2021, anyone with an existing account had their details moved over to our new platform. Hence you may see a record on your profile of it having been updated around mid-March; but nothing has been changed, your details have just been moved over to the new site.

If you have a question which was not answered in our Knowledge Base, please get in touch at help@simplyhrjobs.co.uk and we’ll be happy to help.